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Mediacom Review | 2021 Internet Provider Guide

Mediacom Communications Corporation has been in business since 1995 and serves more than a million customers in the U.S., primarily in smaller markets. It’s the fifth-largest cable operator in the nation, offering video, high-speed data, phone, home security, and automation. The company recently completed a three-year, $1 billion reinvestment project to expand its footprint. It spent a significant amount of that funding to build out its fiber optic network to provide faster speeds.

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About Mediacom

Mediacom Cable offers coverage in 22 states: Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Ohio, South Dakota, Tennessee, Virginia, and Wisconsin. Focused on internet service via coaxial cable (which connects to cable television as well as the internet) and fiber networks, Mediacom typically offers download speeds from about 60 to 1,000 Mbps.

Mediacom Review

According to an FCC report, Mediacom offers consistent median download speeds; it provided greater than 90% of the advertised speed during peak usage period to more than 80% of panelists for more than 80% of the time. Packet loss expectations are good, as well. Mediacom, like many of its competitors, registers a loss of less than 0.4%.

Finally, the company also offers service calls on nights and weekends, which some of its competitors don’t.

Best for:

  • Families and households of various sizes

  • Those who have a number of devices and need flexibility

  • Work-from-home professionals

Not Recommended for:

  • Contract-averse customers

  • Anyone looking for low cancellation fees

  • Those seeking top-grade customer service

It doesn’t have the fastest service or the most plan options, but if you live in an area serviced by Mediacom and your only other choice is satellite internet, Mediacom could be a good alternative. It has lower latency than CenturyLink but higher than Frontier. This makes Mediacom’s service a better option for gamers and those who use videoconferencing regularly.

Mediacom includes an antivirus software bonus for high-speed internet users called Total Defense Internet Security Suite. This helps protect up to five devices (including PCs, Macs, Android phones, and Android tablets) from spyware, viruses, and hackers. It also offers parental controls.

Mediacom’s termination fees are on the high side and top out at about $200. On the other hand, Mediacom’s rating as one of the cheapest ISPs means that you’ll pay less in the long run. Customer service is on the poor side, however: the American Consumer Satisfaction Index rated it 59 out of 100, placing it far below many of its competitors.

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Plan Monthly Cost Connection Type Download Speed Upload Speed Data Cap Contract
Access Internet 60 $19.99 / $29.99

Cable

Up to 60 Mbps+ Up to 5 Mbps+ 60 GB None
Internet 60 $39.99 / $69.99

Cable

Up to 60 Mbps+ Up to 5 Mbps+ 400 GB None
Internet 100 $49.99 / $79.99

Cable

Up to 100 Mbps+ Up to 10 Mbps+ 1000 GB None
Internet 200 $59.99 / $99.99

Cable

Up to 200 Mbps+ Up to 20 Mbps+ 2000 GB None
Internet 500 $69.99 / $99.99

Cable

Up to 500 Mbps+ Up to 30 Mbps+ 4000 GB None
1 GIG $79.99 / $139.99

Cable

Up to 1000 Mbps+ Up to 50 Mbps+ 6000 GB None

Mediacom offers a number of internet service plans, starting with 60 GB of data at up to 60 Mbps of download speed. Remember that videoconferencing alone uses 1 GB per hour and streaming 3 GB per hour (downloading games is a whopping 50 GB per hour), so calculate your data needs with those figures in mind. If you exceed your data cap with Mediacom, you’ll be charged $10 for every additional 50 GB you use.

Mediacom’s plans include:

  • $19.99/mo for one year
  • Up to 60 Mbps download/ 5 Mbps upload
  • Up to 4 simultaneous devices
  • Includes in-home Wi-Fi
  • Includes 60 GB usage allowance

  • $39.99/mo for one year
  • Up to 60 Mbps download/ 5 Mbps upload
  • Up to 4 simultaneous devices
  • Includes in-home WiFi
  • Includes 400 GB usage allowance

  • $49.99/mo for one year
  • Up to 100 Mbps download/ 10 Mbps upload
  • Up to 6 simultaneous devices
  • Includes in-home WiFi
  • Includes 1,000 GB usage allowance

  • $59.99/mo for one year
  • Up to 100 Mbps download/ 10 Mbps upload
  • Up to 6 simultaneous devices
  • Includes in-home WiFi
  • Includes 2000 GB usage allowance

  • $69.99/mo for one year
  • Up to 100 Mbps download/ 10 Mbps upload
  • Up to 6 simultaneous devices
  • Includes in-home WiFi
  • Includes 4000 GB usage allowance

  • $79.99/mo for one year
  • Up to 1,000 Mbps download/ 50 Mbps upload
  • 20+ simultaneous devices
  • Includes in-home WiFi
  • Includes 6000 GB usage allowance

Mediacom internet plans range from $19.99 to $79.99 a month. If you sign a contract, the first year of service for Mediacom service is a relative bargain. Promotions sometimes include a healthy discount. A household with moderate usage would be well served by the midrange Internet 100 plan, which includes 40% more speed and 60% more data than the Internet 60 plan for only $10 more.

Available in

  • Alabama
  • Arizona
  • California
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • North Carolina
  • Ohio
  • South Dakota
  • Tennessee
  • Virginia
  • Wisconsin

See all

  1. Enter your address on the site: Check to see which plans are available to you; Mediacom is available in 22 states.
  2. Assess your internet needs: Take a hard look at your anticipated usage and need for speed. The cheapest plan might not serve you well with a data cap of 400MB if you work from home and use video conferencing services regularly.
  3. Order and schedule installation: Sign up via phone, online, or through a local dealer. All of the featured plans require a one-year plan for the best pricing.

What is Mediacom’s warranty?

In the first 90 days after installation, you may cancel your service if you’re not satisfied. Mediacom says it will refund the monthly charges you paid; however, one-time installation and activation fees, pay-per-view and on-demand transactional purchases, and any data usage overage fees will not be refunded.

Refunds go toward your next billing statement if you continue using Mediacom’s services. If you want to cancel all Mediacom services, the company will issue a credit to be applied against any outstanding financial obligations, and then you will receive a check for any remaining amount.

How do I contact Mediacom’s customer service?

Mediacom’s Support Portal gives you access to account and billing information, how-to videos, troubleshooting, community forums, and a FAQ section. The company also offers Total Care Text Messaging, which is a dedicated personal assistant available via text. Mediacom’s service call-back option between 8 AM and 7:30 PM CST is also convenient. The customer support number for Mediacom is 1-855-MEDIACOM.

Mediacom vs. the Competition

Which is Better: Mediacom’s Internet 100 or CenturyLink’s DSL Internet?

CenturyLink is available in 36 states to Mediacom’s 22 and is No. 7 on our list of Best Internet Service Providers of 2021 compared to Mediacom at No. 10. Depending on where you live, CenturyLink has two options for internet service: DSL or fiber. Fiber is generally a faster and more reliable choice overall, but it’s not as widely available.

CenturyLink placed No. 1 out of two in our Best DSL Internet Providers rating and the sixth-best in our Best Fiber Internet Providers rating. For the same price, you can choose CenturyLink’s DSL service, which includes 100 Mbps upload speeds and a terabyte of data. Here’s where CenturyLink takes the edge, though: no contract is required, which means no worries about termination fees.

Which is Better: Mediacom’s Internet 100 or AT&T’s Internet 100?

While they bear the same product name, Mediacom’s Internet 100 plan is cable-based and AT&T’s is fiber-based. Overall, AT&T is No. 3 on our list of Best Internet Providers of 2021 and Medicom is No. 10. From a speed perspective, AT&T offers symmetrical 100 Mbps upload and download speeds; for the same price, Mediacom offers 100 Mbps for downloads but only 10 Mbps for uploads. Both plans include about 1 TB of data, but you may also choose to pay $30 for an unlimited data allowance with AT&T. Neither plan is available nationwide; AT&T is offered in 21 states and Mediacom in 22, with some overlap between them.

Which is Better: Medicom’s Internet 100 or Xfinity’s Performance?

Xfinity’s Performance plan includes download speeds of 75-100 Mbps and no data cap until you hit 1.2 TB. By contrast, Mediacom’s Internet 100 plan includes up to 100 Mbps download and 10 Mbps upload for $10-$15 more per month. At comparable prices, Xfinity still has the edge with its Performance Plus plan, which increases upload speeds to 5-10 Mbps and download speeds up to 200 Mbps.

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We explain what matters when it comes to internet service by sourcing experts and professional reviewers. Then we provide an unbiased evaluation of internet service providers. Our goal is to empower consumers with the information and tools they need to make informed decisions. More information about our 360 Reviews methodology for evaluating internet service providers is here.

U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

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